Armour Hart Group

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National Housing Association

Hanover Housing Amour Hart Group 1

The National Housing Association is one of the leading providers of accommodation for the elderly in the UK. They have a wide portfolio of properties which are maintained to a high standard and a reputation for being a customer facing organisation that delivers services to its residents in line with their expectations and aspirations.

The County of Kent has a number of sheltered units which are managed by an Estate Manager who is either resident within the complex or comes in daily with support staff covering their off duty periods.

Most of the properties are relatively new and many have been improved over the years with the addition of PVC double glazing and composite doors. This project was an external based refurbishment contract compromising of the repair and re-painting to the existing bin stores and replacement of garage doors.

As with any residential works being carried out by Armour, an onsite Resident Liaison Officer was present during the works, this is to ensure the complete safeguarding of the resident’s possessions whilst replacing the garage doors.

As always, a customer satisfaction survey was carried out on completion of works, whereby 100% positive feedback was recorded.

Client

National Housing Association

Project

External refurbishment to bin stores and replacement of garage doors.

Location

Gillingham, Kent

Contract value

2 weeks

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Testimonials

What our clients say

    Head of Technical & Building Safety

    Local Housing Association

    Armour Hart have a great attitude towards service delivery and take ownership of every project. Their overall Customer Satisfaction KPI is 98% All works have been completed to a very high standard and all jobs have provided value for money

      Asset investment Manager

      Retirement Scheme

      Armour Hart have always been a conscientious contractor, their commitment to high quality work and customer satisfaction always meets our highest level. I would recommend them for any future works.

        Residential Property Manager

        Sheltered Housing Scheme

        I’ve always found Armour very reactive to any issues that have arisen during the works, all trades completed to a very high standard and positive feedback from Residents.